FAQ

Frequently asked questions

CrossaPay

Connecting People. Building Opportunities.

🇬🇭 Ghana ⇄ Nigeria 🇳🇬

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CrossaPay Limited is registered with the Bank of Ghana as an International Money Transfer Operator (registration number IMTO/2026/bi50) for inward international remittance services into Ghana.

Payments and payouts are processed by our payment partner, Flutterwave.

Frequently asked questions

Which countries does CrossaPay support?

How do I pay?

How will my recipient get the money?

How much does it cost?

How long does a transfer take?

How long is a quote valid?

I've paid but my transfer still says pending. What should I do?

Do I need to verify my identity?

Can I cancel a transfer?

What if something goes wrong with my transfer?

I picked the wrong country when I signed up. Can I change it?

Will CrossaPay ever ask for my PIN or password?